Support is available to assist with questions, account‑related issues, technical concerns or general feedback. Users can contact the support team through convenient channels including email, telephone and the online help centre. For account verification or payment queries, dedicated addresses are provided to speed up resolution. Assistance is offered in multiple languages and staff can advise on safer gambling controls, deposits, withdrawals and accessing responsible‑gambling organisations. The team can also handle complaints and general enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account, verification and technical enquiries; replies typically within one to two hours) |
| General enquiries | [email protected] (press, corporate and non‑urgent enquiries; response within 24 to 48 hours) |
| Affiliate enquiries | [email protected] (partner programme and commission queries; account manager allocation) |
| Phone | +44 20 7946 0823 (Mon–Sun, 08:00–00:00) |
| Working hours | Mon–Sun, 08:00–00:00 (telephone and email support hours) |
Email is the preferred contact method for detailed requests, account issues or when you need to send documents. Send your message to [email protected] with a clear subject line and full details of the enquiry. Include up‑to‑date contact information and any reference numbers to help the support team respond quickly. Incomplete details can cause delays, so provide everything relevant in your first message.
Support requests are usually replied to within one business day; more complex issues, such as account verification, KYC or payment investigations, may take several days to resolve depending on their nature and any document checks required. Complex technical or regulatory queries can require extra time; the support team will advise on likely timelines when you get in touch.
Please share any feedback, suggestions or ideas to improve the website—your views help shape future updates. Use the feedback form or email to report bugs, clarity issues, feature requests or general impressions. All submissions are reviewed carefully and used to improve the service, usability and overall user experience for everyone.
