These Terms and Conditions set out the rules for using the Betportal platform and describe the contractual relationship between us and users of the service. We provide casino, live and sportsbook access through our website and associated services; by registering or using the platform you agree to comply with these terms. If you do not accept any part of these terms you must not open an account or continue to use the service.
Account holders are responsible for keeping their account details secure and for any activity that occurs under their login. We require accurate, up‑to‑date personal information and may suspend or close accounts where incorrect or false information is provided. Users must not share logins or permit others to access their account. We may place temporary holds, impose limits or close accounts where we reasonably suspect unauthorised use, fraud, money laundering, bonus abuse or any breach of these terms.
To open an account you must be at least 18 years old and legally permitted to gamble in your place of residence. We may reject registrations from jurisdictions where participation would be unlawful. We perform verification checks to confirm identity and age; these checks can include documentation for proof of identity, address and, where applicable, source of funds. Account activation may be delayed until verification is satisfactory.
Users must not use the platform for unlawful purposes or for conduct that could harm other users or our operations. Prohibited behaviour includes, but is not limited to, creating multiple accounts, collusion, exploiting technical errors, automated play, or attempting to circumvent deposit, bonus or wagering limits. We reserve the right to restrict activity, void bets or withhold winnings where prohibited use is detected.
Promotional offers are subject to specific terms and general restrictions. Bonuses and free spins carry wagering requirements, game contribution rules and maximum bet limits while wagering. Only one bonus per household or IP may apply where a promotion specifies such limits. We may withhold, cancel or reclaim bonuses and related winnings if we suspect abuse, irregular play or breach of promotion terms. Check individual promotion pages for full details.
We accept a range of payment methods and process deposits promptly. Withdrawals are subject to account verification and may be delayed pending further checks. We apply minimum and maximum transaction limits which are displayed in the account banking area. Where required, we may request additional documentation before processing larger withdrawals. Any third‑party payment fees are the responsibility of the user.
If a dispute arises you should contact our support team in the first instance. We will investigate complaints and aim to resolve matters promptly and fairly. Where a satisfactory outcome cannot be reached, eligible users may be offered independent dispute resolution options in line with applicable rules for cross‑border services.
We may amend these terms from time to time. Material changes will be notified to registered users via the account message centre or by email. Continued use of the platform after notification constitutes acceptance of the updated terms. For questions about these terms, please contact [email protected].
References to Bet Portal in these terms denote the same trading name and service offering as Betportal where used across the platform.
